Premium United Foods Sdn Bhd - Delivery Policy

  • Deliveries will generally be made within business working hour between 9am to 5pm , Monday to Friday (excluded Saturday, Sunday & public holidays).
  • Deliveries will be made within 2 to 10 working days dependent on the delivery location , stock availability & service requested.
  • Delivery will be made to the shipping address registered and must be within the boundaries in Malaysia only.
  • We will make contact with you to arrange a delivery time upon receipt of your order. We will endeavor to deliver at the agree time, however, we cannot guarantee delivery dates & times as these may be affected by circumstances outside our control. We will do our best to contact you if we are forewarned delays.
  • If we are unable to gain access to the agreed delivery address we will return the goods to our warehouse and make contact with you to re-arrange delivery. Unfortunately in these circumstances we may have to charge you further delivery fee.
  • All goods must be signed for to confirm receipt. If you are unavailable at this time we recommend a responsible adult is available to sign on your behalf.
  • We carry the risk of loss or damage to the products until you sign for them upon receipt, we therefore recommend that you inspect the product thoroughly at this time to ensure you are happy that the goods have not been damaged in transit and all items are present. Goods identified as damaged on the delivery will be taken away at that point.
  • All subsequent problems that are not immediately identifiable upon delivery must be reported to us within 14 calendar days of receipt of the order. If products are considered accepted by you to be faulty or defective after the 14 calendar days

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