Place an Order

Things to be ready before place on order:

1. Computer or Device with Internet Connection

2. Your account is created and approved by Premium United Foods Sdn Bhd (herewith “PUF”)

3. You have signed in your account


How to Order Summary Chart

START TO ORDER

How to Make Payment

There are 2 payment pptions:

a) Cash On delivery

b) Online banking / Credit card payment

Return Policy

Premium United Foods Sdn Bhd - Returns & Refund Policy

Thanks for shopping at Premium United Foods Seller-Site).

If you are not entirely satisfied with your purchase, we're here to help.

Returns

Our policy lasts 14 calendar days. If 14 calendar days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

1. Product with obvious signs of use

2. Any item not in its original condition is damaged or missing parts for reasons not due to our error.

3. Any item that is returned more than 14 calendar days after delivery

Refunds

Once your return is received and inspected, we will send you an notification that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then we will refund to your account, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your account again.

Then contact our sales representative, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@mayora.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@mayora.com. and send your item to:

Premium Foods United Sdn Bhd (attn. Customer Service)

Lot 22, Lion Industrial Park, Sek. 26,

Persiaran Tengku Ampuan,

Shah Alam, Selangor 40400

Shipping

To return your product, you should mail your product to:

Premium Foods United Sdn Bhd (attn. Customer Service)

Lot 22, Lion Industrial Park, Sek. 26,

Persiaran Tengku Ampuan,

Shah Alam, Selangor 40400

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Delivery Policy

Premium United Foods Sdn Bhd - Delivery Policy

  • Deliveries will generally be made within business working hour between 9am to 5pm , Monday to Friday (excluded Saturday, Sunday & public holidays).
  • Deliveries will be made within 2 to 10 working days dependent on the delivery location , stock availability & service requested.
  • Delivery will be made to the shipping address registered and must be within the boundaries in Malaysia only.
  • We will make contact with you to arrange a delivery time upon receipt of your order. We will endeavor to deliver at the agree time, however, we cannot guarantee delivery dates & times as these may be affected by circumstances outside our control. We will do our best to contact you if we are forewarned delays.
  • If we are unable to gain access to the agreed delivery address we will return the goods to our warehouse and make contact with you to re-arrange delivery. Unfortunately in these circumstances we may have to charge you further delivery fee.
  • All goods must be signed for to confirm receipt. If you are unavailable at this time we recommend a responsible adult is available to sign on your behalf.
  • We carry the risk of loss or damage to the products until you sign for them upon receipt, we therefore recommend that you inspect the product thoroughly at this time to ensure you are happy that the goods have not been damaged in transit and all items are present. Goods identified as damaged on the delivery will be taken away at that point.
  • All subsequent problems that are not immediately identifiable upon delivery must be reported to us within 14 calendar days of receipt of the order. If products are considered accepted by you to be faulty or defective after the 14 calendar days

Contact Us  / Customer Service

If you had any question regarding sales order, return stock, general enquiries or arrange for sales visit, please drop us a message here

How to Create Account

Step 1 - Look for the Retailer Login link

Step 2 - Fill up the necessary details.

Step 3 - Wait for Registration Approval Email from Mayora Customer Care before you can start purchase.

Terms & Conditions

Premium United Foods Sdn Bhd - Terms of Service

1. Terms

By accessing the website at http://www.mayora.com.my, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

1. Permission is granted to temporarily download one copy of the materials (information or software) on Premium United Foods Sdn Bhd's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

1. modify or copy the materials;

2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

3. attempt to decompile or reverse engineer any software contained on Premium United Foods Sdn Bhd's website;

4. remove any copyright or other proprietary notations from the materials; or

5. transfer the materials to another person or "mirror" the materials on any other server.

2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Premium United Foods Sdn Bhd at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

1. The materials on Premium United Foods Sdn Bhd's website are provided on an 'as is' basis. Premium United Foods Sdn Bhd makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

2. Further, Premium United Foods Sdn Bhd does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Premium United Foods Sdn Bhd or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Premium United Foods Sdn Bhd's website, even if Premium United Foods Sdn Bhd or a Premium United Foods Sdn Bhd authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on Premium United Foods Sdn Bhd's website could include technical, typographical, or photographic errors. Premium United Foods Sdn Bhd does not warrant that any of the materials on its website are accurate, complete or current. Premium United Foods Sdn Bhd may make changes to the materials contained on its website at any time without notice. However Premium United Foods Sdn Bhd does not make any commitment to update the materials.

6. Links

Premium United Foods Sdn Bhd has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Premium United Foods Sdn Bhd of the site. Use of any such linked website is at the user's own risk.

7. Modifications

Premium United Foods Sdn Bhd may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Malaysia and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.


Product successfully added to the product comparison!